Support Engineer (Seller and Fulfilment Tech) Job in Bangalore at Amazon

Amazon is hiring for the role of Support Engineer, Seller, and Fulfilment Tech!

Responsibilities of the Candidate:

• Get there first; be the first to detect and diagnose service-impacting events
• Provide critical technical support, incident response, and incident management to seller experience internal customers to include monitoring and management of communications during high-impact events (via conference calls utilizing an established Event Management process) and close collaboration with level-two and level-three resolvers
• Drive down mean time to resolution for all incident types
• Automate select systems administration tasks through the creation and maintenance of scripts and tools
• Automate various system configuration and maintenance tasks
• Troubleshoot Application issues
• Website and corporate load balancer configuration and troubleshooting
• Respond to and complete customer requests to SLA via the Remedy troubleticketing system
• Provide monitoring support for all customer-facing services
• Identify and troubleshoot recurring platform issues. Effective escalation of same to mid and senior-level engineering teams for full resolution
• Engage disparate resolver teams to resolve application/platform interaction issues
• Create and review documentation and processes regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
• Mentor junior staff in basic Linux system administration, and assist in the formulation of a structured training plan
• Participate in entry-level interviewing