Support Engineer L1 Job in Delhi at Sujata Computers Pvt. Ltd.

Sujata Computers Pvt. Ltd. is hiring for the role of Support Engineer L1!

Responsibilities of the candidate:

• Addressing user tickets regarding hardware, software and networking.
• Walking customers through installing applications and computer peripherals.
• Asking targeted questions to diagnose problems.
• Guiding users with simple, step-by-step instructions.
• Conducting remote troubleshooting.
• Testing alternative pathways until the issue is resolved.
• Customizing desktop applications to meet user needs.
• Recording technical issues and solutions in logs.
• Following up with clients to ensure their systems are functional.
• Help creating technical documentation and manuals. Resolving tickets, analyzing customer reported information to identify problems and concerns.

Requirements:

• Freshers can apply.
• Can provide L2 Level Customer Support.
• Can provide exceptional support while communicating and assisting customers.
• Ability to resolve tickets, analyze customer reported information to identify problems and concerns.