Support Engineer, Global Store Job in Chennai at Amazon

Amazon is hiring for the role of Support Engineer, Global Store!

Responsibilities of the candidate:

• Provide the first level of support for handling tickets and operational issues from production services.
• Provide engineering support for our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
• Work on maintenance-driven coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects.
• Read and understand complex application code and make code fixes to resolve support issues
• Software deployment support in staging and production environments.
• Develop tools and automate manual operational tasks and easy maintenance of our services.
• Build monitoring metrics dashboard, and report System health and Support status metrics.
• Work with remote development (Seattle) teams for handing off or taking over active support issues and to create a team-specific knowledge base and skill set.

Requirements:

• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages