Support Engineer Executive Job in Hyderabad at BookMyShow

BookMyShow is hiring for the role of Support Engineer Executive!

Responsibilities of the Candidate:

• Provide client support and technical issue resolution via diagnose, troubleshoot, and resolve application and system issues reported by end-users.
• Identify the underlying causes of application errors and implement solution.
• Monitor application performance, identify inefficiencies, and implement strategies to improve reliability and speed.
• Work with cross-functional teams, including internal and clients, to address technical challenges and improve application performance.
• Manage and prioritize support tickets, ensuring timely resolution and meeting service level agreements (SLAs).
• Perform regular maintenance, updates, and configuration changes to applications.
• Process documents, troubleshooting steps, and system configurations.
• Perform the deployment and configuration of applications.

Requirements:

• Excellent problem-solving and analytical skills.
• Good knowledge of SQL Server (Installation, Backup, SQL Queries, etc) is must.
• Knowledge of IIS, configuring Web Service in IIS.
• Ability to collaborate effectively and meet SLAs.
• Relevant experience in application support software tools or a similar role will be an added advantage.
• Fluency in regional language.