Support Engineer Job in Pune at Ericsson

Ericsson is hiring for the role of Support Engineer!

Responsibilities of the Candidate:

• Prefer Candidate having Ericsson Charging System experience. Catalog Manager or Order care experience or BSS experience.
• One must have worked as Global or local Support profiles.
• Emergency handling experience is needed to support clients.
• Own and manage Customer Service Requests, from contract validation to issue resolution.
• Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
• Investigate, analyse, report, and propose solutions for product security related matters as per contract.
• Build and maintain strong customer relationships through direct communications and participation in OMNI chats.
• Contribute to emergency situations, facilitating quick restoration of customer networks.
• Plan and ensure contracted software implementation in customer networks for optimal performance.
• Drive add-on-sales, assisting account teams to expand business with their customers.
• Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.