Support Engineer Job in Chennai at WPP

WPP is hiring for the role of Support Engineer!

Responsibilities of the Candidate:

• Use and leverage Office365, and ticket systems (Kanban, Jira etc.) to build and provide business application support.
• Performing root cause analysis where needed on various applications
• Providing help, documentation and training for new application releases and services.
• Actively participating in user acceptance testing
• Building end-user training materials
• Help the team meet and exceed the support goals.
• Work with project teams throughout the implementation process of new sites, applications, or dashboards; advise on best practices, create support guide documents, client guidelines, provide training and regular follow-ups.
• Help Project teams define, build/configure all our products to high standards.
• Assisting teams throughout the implementation process,
• Contributing to the end-user support portal
• Develop a thorough understanding of user demands, usability and functional issues in your region. Consolidate and prioritize issues, relaying new requirements or change requests to the project team.

Requirements:

• Excellent client-facing, presentation, interpersonal and communication skills.
• Experience with Agile, KanBan (and ticket systems aimed at those methods)
• Understanding of development tools and related development methodologies (Agile, Waterfall, etc.)
• Product experience with SharePoint Online, and Office 365 services like MS PowerApps, MS Flow, etc.
• Ability to quickly learn and understand new products, new IT systems and tools.
• A proactive, “can do” (initiative), “flexible” mindset with a desire to help the team wherever the needs are (team player).
• Desire to join a dynamic team and grow by learning and doing.
• High focus on customer service and satisfaction.
• Ability to work to deadlines and manage multiple concurrent tasks while maintaining attention to detail.