Support Engineer Job in Bengaluru at Atlassian

Atlassian is hiring for the role of Support Engineer!

Responsibilities of the Candidate:

• Contribute to how we think about and improve our support, by experimenting with new methods to help customers, whether that be with new tools, self-help options, or entirely new channels
• Develop cross-functional relationships with Product, Design, and Engineering teams, so that Support continues to be a key driver of product improvement/quality and customer insight
• Engage customers via multiple channels, including email (tickets), social channels, and video calls
• Resolve customer issues involving troubleshooting, debugging, validation, and root cause analysis
• Help coordinate release readiness
• Create and curate internal and external knowledge-base documentation
• Participate in weekend and holiday, or on-call rotations as required

Requirements:

• 1-3 years of customer or technical support experience
• Experience providing email support as a primary job responsibility
• Basic understanding of HTML, CSS, and Javascript
• Basic understanding of operating systems and databases
• Familiarity with browser developer tools to help you troubleshoot
• Some experience with Enterprise-grade SAML configuration and/or troubleshooting
• A broad creative or technical curiosity
• The ability to communicate clearly and positively through written and spoken English
• Experience working independently on tickets as well as related projects and initiatives
• Some knowledge of Trello, but a genuine interest in learning more about it
• Enthusiasm for building strong relationships across the team and collaborating with our global team
• A team-oriented mindset, enjoying social interactions, and contributing to a close-knit group
• The ability to manage remote work responsibly, showing trustworthiness and accountability in a distributed team environment