Support Engineer Job in Pune at Michelin
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Support Engineer
Michelin
Full Time Job
Not Disclosed
0-3 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Incident Management
- Client Servicing
- Change Management
- Problem Solving
- Service Level Agreement
- Analytical skills
About this Job
Michelin is hiring for the role of Support Engineer!
Responsibilities of the Candidate:
- Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, and incident status is updated to users.
- Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.
- Change Management: Participation in the change management process
- Problem Management: Participation in the analysis of root causes of incidents
- Monitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.
- Continuous Improvement: Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation in the continuous improvement of the team.
- Knowledge Management: Lessons learned from activities are ensured to be documented and shared.
- Service Level Management: the performance management system is understood and alerts on cases of issues are set.
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Michelin
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