Support Desk Specialist Job in PAN India at Skit.ai

Skit.AI is hiring for the role of Support Desk Specialist!

Responsibilities of the Candidate:

• Provide day-to-day operational support and act as first-level support for technical incidents.
• Proactively address technical & non-technical queries, such as access issues, report generation, first-level technical support and FAQs.
• Monitor and manage support tickets in Atlassian, ensuring they are routed to the right team members and tracked effectively.
• Perform basic testing, debugging, and troubleshooting.
• Assist the Customer Success Management (CSM) team by addressing support-related inquiries.
• Serve as a bridge between customer needs and technical teams, ensuring effective communication.
• Identify and escalate Level 2/3 incidents if campaign deviations occur, keeping internal teams informed.
• Ensure SLAs are met and maintain high service standards.
• Own and document Support Desk tasks on internal channels for knowledge sharing.

Requirements:

• Education: Bachelor's degree in a relevant field.
• Experience: 1-3 years in a support or operations role.
• Skills:
• Strong problem-solving and troubleshooting abilities.
• Basic technical understanding of software and AI-driven platforms.
• Excellent communication and coordination skills.
• Experience with ticketing systems (e.g., Atlassian, ServiceNow) is a plus.
• If you thrive in a fast-paced environment and enjoy solving problems, we’d love to hear from you!