Support Consultant Job in Chandigarh at Basware India Pvt Ltd

Baseware is hiring for the role of Support Consultant!

Responsibilities of the Candidate:

• Develops a strong understanding of assigned product solutions and technical platforms.
• Provide high-quality resolutions to customers while meeting defined support standards.
• Provide detailed technical support on assigned products to Basware customers.
• Assist customers with understanding product functionality.
• Prioritize customer support requests and maintain adherence to SLA commitments in all cases.
• Provide excellent customer service, focusing on making our customers’ lives easier and their work more valuable.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations.
• Troubleshoot potential defects and submit to product management with full analysis for bug fixing.
• Manage your own work queue and ensure all are progressed and concluded in a timely fashion.
• Conduct remote sessions & calls with customers to progress issues where needed.
• Engage with internal departments to improve processes and ultimately customer satisfaction.
• Perform product installations / set up of environment to assist with troubleshooting issues.

Requirements:

• Good to have knowledge of integration with SAP/other ERP systems.
• Good to have knowledge of the P2P cycle.
• Customer support experience preferred.
• Cloud software experience preferred.
• Excellent verbal and written communication, able to provide advice and coaching via both email and telephone to internal and external customers.
• Able to handle stress with ease and not get flustered or easily frustrated.
• Results and goal-oriented, with a strong work ethic.