Support Associate Job in Gurgaon at S&P Global

Support the implementation and execution of colleague-facing initiatives, leveraging modern technology platforms to enhance the internal user experience and data-driven decision-making.  

Manage day-to-day operational activities, ensuring smooth platform performance, troubleshooting issues, and providing user support to enhance colleague productivity.  

Own and facilitate data integration across multiple platforms, ensuring data accuracy, consistency, and effective information flow for internal users.  

Collaborate with cross-functional teams, including IT, Marketing, Commercial stakeholders, and Customer Excellence, to ensure alignment with business objectives and internal user needs.  

Develop and deliver training, documentation, and ongoing support to internal users, driving platform adoption and effective utilization.  

Identify and implement process improvements to optimize the efficiency, scalability, and impact of internal user experience strategies. 

Bachelor’s degree in business, Technology, or a related field.

Proven experience in supporting enterprise platforms like Marketo, Salesforce, and customer engagement tools.  

Knowledge of data integration processes and familiarity with platforms such as Higher Logic Vanilla and Gainsight.  

Strong analytical and problem-solving skills to address complex issues.