Support Analyst - Intellimatch Job in Chennai at BNP Paribas India Solutions Pvt. Ltd.

BNP Paribas is hiring for the role of Support Analyst - Intellimatch!

Responsibilities of the Candidate!

• Fix issues arising from migration and help with IT and user queries
• Be in charge of the user issues and requirements processing (access & connections, data distribution issues, queries, and extraction needs)
• Analyze and fix issues raised by clients (Operations/Finance)
• Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
• Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests &  production incidents)
• Log Issues and Resolution Processes

Requirements:

• SQL (requests (insert, update, delete),  joins, stored procedures, indexes, views)            
• Knowledge of software development lifecycle (SDLC) activities   
• Knowledge of Crystal Report
• Effective Communication, Rigor, Method, Autonomy, Patience.
• Reactivity & Ability to understand problems and situations and to draw out logical conclusions.