Support Analyst Internship in Bangalore at Oracle

Oracle is hiring for the role of Support Analyst!

Responsibilities of the Candidate:

• Provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to Windows, MAC, SCCM, Citrix, Active Directory accounts, Printer issues, Software & Hardware issues, etc.
• Handle incoming calls by analyzing the issue and following appropriate Knowledge Base articles to implement necessary fixes.
• Document case notes in the ticket tracking system and escalate incidents when appropriate. Work is semi-routine in nature.
• Support may be delivered via phone or electronic channels like the web and the position will work in a call center environment as needed.
• Be the point of contact for new customers, introducing and educating them on Oracle as a whole.
• You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

Requirements:

• Good knowledge of Windows & Mac OS.
• Good knowledge of MS Office.
• Minimum 1 year of experience working in technical support.
• Must be willing to work in US Shifts.