Subject Matter Expert (Core Payments) Job at Revolut

Revolut is hiring for the role of Subject Matter Expert (Core Payments)!

Responsibilities of the Candidate:

• Helping internal teams, such as Support, with complex inquiries related to payments.
• Investigating and resolving payment issues impacting Revolut’s customers and reconciliation breaks.
• Communicating closely with banking partners via SWIFT, email and banking portals to resolve payment errors promptly.
• Helping identify and manage payment processing issues, incidents and risks relating to SWIFT, SEPA, ACH and Faster Payments.
• Supervising operating procedures to ensure alignment with external and internal requirements.
• Working collaboratively with product teams on enhancing relevant integrations and processes.
• Training new hires and developing learning materials.

Requirements:

• Experience working in a payments operation in a financial services environment.
• Experience conducting bank-to-bank investigations in payments operations departments.
• A general understanding of processing SWIFT, SEPA, ACH, and Faster Payment.
• The ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach.
• The ability to explain complex issues with ease and in a customer-friendly manner.
• Fluency in English with impeccable verbal and written communication skills.
• A bachelor’s or master’s degree.
• Experience working with Jira, Confluence, Slack.
• Expertise with SQL.