Subject Matter Expert Job in Pune at Tudip
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Subject Matter Expert
Tudip
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Product Development
- Customer Needs
- Communication Skills
- Problem Solving
- Service Desk Support
- Customer Support
About this Job
Tudip Technologies is hiring for the role of Subject Matter Expert!
Responsibilities of the Candidate:
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and assist customers with specific features.
- Update systems, keep SOPs up to date, and ensure client communication in tickets is current.
- Share feature requests and effective workarounds with team members
- Follow up with customers to ensure their technical issues are resolved
Requirements:
- Educational Qualification: Graduate or above from a reputed institute.
- Minimum of 1 year of experience working as a Customer Support Specialist.
- Fluent in verbal English.
- Good written English with no grammatical errors.
- Experience as a Customer Support Specialist or in a similar CS role.
- Familiarity with the eLearning domain is a plus.
- Experience using help desk software and remote support tools.
- Excellent communication and problem-solving skills in English.
- Candidates should possess strong presentation skills.
- Ability to multitask effectively
Eligible Degrees
+94 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Tudip
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