Student Support Specialist Job in Delhi at DIYguru

DIYguru is hiring for the role of Student Support Specialist!

Responsibilities of the Candidate:

• Assist prospective students in understanding DIYguru’s courses and programs, guiding them through the enrollment process, and answering any questions they may have.
• Act as the primary point of contact for enrolled students, offering support and assistance throughout their learning journey. Respond promptly to student inquiries via email, phone, and chat.
• Track student progress and engagement with courses and resources. Identify students who may need additional support and reach out proactively to offer assistance and encouragement.
• Troubleshoot and resolve a wide range of student issues, including technical difficulties, course navigation challenges, and content-related questions. Ensure all issues are addressed promptly and effectively to maintain a positive learning experience.
• Help students access course materials, online platforms, and additional learning resources. Provide guidance on using DIYguru’s digital tools and technologies effectively.
• Collaborate with instructors and other support teams to address student needs and provide comprehensive support. Ensure that students receive timely responses and resolutions to their inquiries.
• Guide students through the certification process, including understanding certification requirements, preparing for assessments, and accessing certificates upon completion of courses.
• Create and maintain student support materials, such as FAQs, guides, and tutorials, to help students navigate DIYguru’s platforms and resources independently.
• Encourage student engagement by fostering a supportive and inclusive learning environment. Develop initiatives and programs to enhance student retention and success.

Requirements:

• A bachelor’s degree in Education, Communications, Psychology, or a related field.
• A minimum of 2-4 years of experience in student support, customer service, or a related field, preferably within the education or e-learning sectors.
• Strong communication and interpersonal skills, with the ability to connect with and support students from diverse backgrounds.
• Excellent problem-solving skills and a proactive approach to addressing student needs and concerns.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong organizational skills and attention to detail, with the ability to track student interactions and progress effectively.
• Experience with learning management systems (LMS) and other educational technologies is a plus.
• A compassionate and empathetic approach to student support, with a genuine interest in helping students succeed.
• Self-motivated, proactive, and adaptable to a dynamic work environment.
• Fluent in English; proficiency in additional languages is a plus.