Strategic Client Delivery Partner Job at Tidal Commerce

Tidal Commerce is hiring for the role of Strategic Client Delivery Partner!

Responsibilities of the Candidate:

• Drive end-to-end project delivery by overseeing all phases - from initial scoping and stakeholder alignment, through planning, execution, and QA, to successful deployment and post-launch support.
• Monitor project progress, track deliverables, and prepare status updates for internal and client teams.
• Develop process documentation and presentation materials to support client recommendations.
• Support meetings and workshops with both technical and non-technical stakeholders, capturing key insights and follow-up actions.
• Conduct research and detailed analysis to support client engagements, including market research, benchmarking, and operational analysis.
• Liaise with clients and team members to ensure needs and expectations are clearly understood and addressed.
• Provide insights and recommendations based on data analysis to support strategic decision-making.

Requirements:

• Pursuing or recently completed a master's degree (MBA, MSc in Management, Strategy, Economics, or related field)
• Proven project management skills with client-facing experience, including coordinating cross-functional teams, managing timelines, and ensuring high-quality deliverables.
• Familiarity with digital transformation, enterprise technology implementations, and IT strategy would be an added advantage.
• Experience in the e-commerce industry and familiarity with platforms such as Shopify and Commercetools is preferred.
• Strong analytical, problem-solving, and critical-thinking skills with the ability to structure and interpret data-driven insights.
• High proficiency in PowerPoint and Excel; familiarity with tools such as Miro, Jira, or other collaboration/project management platforms is a plus.
• Excellent communication and presentation skills, with the ability to distill complex concepts into clear, actionable recommendations.
• Proven ability to work independently while contributing effectively in team settings.