Strategic Account Management Job in Delhi at Social Beat

Social Beat is hiring for the role of Strategic Account Manager!

Responsibilities of the Candidate:

• Client Servicing/Relationships:
  • Manage external stakeholder relationships and build strong, lasting connections with clients.
  • Act as the primary point of contact for clients, addressing their needs and managing expectations.
  • Align services with clients' business objectives and regularly communicate updates and feedback.
  • Ensure client satisfaction (CSat), revenue growth, and client retention.
• Project/Account Management:
  • Oversee the execution of projects from initiation to completion.
  • Develop project timelines, allocate resources effectively, and monitor progress to ensure timely delivery.
  • Review presentations, reports, and creative assets for accuracy and quality.
  • Provide feedback and guidance to team members to improve deliverables.
  • Implement standards and processes to maintain consistent quality.
  • Track revenue and goals, ensuring alignment with client and company objectives.
  • Identify upsell and cross-sell opportunities to maximize client value and deepend share of wallet
  • Explore ways to leverage technology to enhance client experiences and streamline operations.
• Strategy and Ideation/Brainstorming:
  • Develop strategic plans to meet clients' objectives.
  • Analyze market trends and competitor activities to inform strategic decisions.
  • Collaborate with the strategy team to develop tailored strategies and evaluate their effectiveness.
  • Generate creative ideas and solutions to address client needs.
  • Ensure ideations align with client objectives and brand identity.
• Overall Knowledge of Digital & Social Beat Offerings:
  • Possess a strong understanding of the company's products and services.
  • Acquire expertise in various tools and platforms such as Meta, Google Analytics, Content, SEO, Marketplace, Influencer Marketing, and Marketing Automation.
• Industry Trends, Market Analysis:
  • Conduct research to identify industry trends and market opportunities.
  • Analyse data and market reports to assess competitive landscapes.
  • Provide insights and recommendations based on market analysis.
  • Adapt strategies to capitalise on emerging trends and opportunities.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• 1-3 years of experience in account management, client servicing, or a related role.
• Proficiency in digital platforms and mediums (Google, Meta, YouTube, Affiliates and other platforms) and how they impact growth of brands
• Proven experience in managing and growing client relationships.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Strategic thinker with the ability to analyze market trends and make data-driven decisions.
• Experience in leading and mentoring a team.