Store Manager Job in Mumbai at Golden Goose

Golden Goose is hiring for the role of Store manager!

Responsibilities of the Candidates:

• Management of the store target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Area Manager.
• Guide the team to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standards and the brand’s strategy;
• Make sure the store staff always implements the best selling ceremony including up-selling and cross-selling and guide the team to introduce all co-creation services as a key element of the Client Experience;
• Monitoring of the most relevant industry and market trends suggesting opportunities/initiatives to the Area Management with the aim of improving sales;
• Convey the brand’s vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements;
• Ensure the right store merchandising assortment in terms of product offer according to the market and clients’ needs providing prompt feedback to Area Management and Buying Team;
• Attract, manage, develop, inspire, motivate and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development;
• Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them;
• Support and inspire the new staff throughout the onboarding experience;
• Ensure the staff grooming and uniform respect the Brand guidelines;
• Oversee staffing for all open positions, working closely with the Area Management and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential;
• achievement of predetermined objectives, with a particular focus on SOP (Standard Operation Procedure);
• Make sure corporate rules and regulations, concerning business, governance, Compliance (GDPR) and Health & Safety are put in place;
• Adopt IT and digital commercial tools and system (Golden App, Sales Force, Xstore, Stealth) and make sure the staff is well trained and prepared.

Requirements:

• Fluency in English. Additional language knowledge will be considered as plus, reflecting our commitment to a diverse and inclusive workforce;
• Sales background: previous experience preferably in retail sector in similar role
• Strong communication skills, with the ability to listen actively and engage thoughtfully
• A problem solver who can identify issues, evaluate solutions, and make informed decisions
• A team player who values collaboration and can work towards common goals
• Effective time management, prioritizing tasks efficiently