Store Manager Job in Mumbai at Swiggy Pvt Ltd

Responsibilities

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications

• Graduate / 3-5 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.

SWIGGY PRIVATE LIMITED is a 11.1 Years old company, incorporated on 26 Dec 2013. It is classified as Private UnListed Indian Non-Government Company. Its authorized share capital is ₹1,66,34,30,30,990.00 ( ₹16,634.30 Cr ) and its paid up capital is ₹1,55,76,27,09,485.00 ( ₹15,576.27 Cr ). As per MCA the main line of business is Other Business Activities.