Sr. Technical Support Engineer Job in Bengaluru at Antrix Infotech

Antrix is hiring for the role of Sr. Technical Support Engineer! 

Responsibilities of the Candidate: 

• Receive and take ownership of incoming client queries via telephone and email, chat including the investigation thereof, or control the investigation of problems and provide remote assistance/fix when required
• Provide functional and technical support to customers
• Develop an in-depth functional know-how and workflows of the product
• Develop a customer-centric approach and ability to multi-task
• Log issues into a tracking system and monitor through to closure
• Review and research issues that arise
• Coordinate with Product Engineering and development teams in analyzing complex product issues

Requirements: 

• 3-4 years of industry experience in providing application/technical support
• Excellent problem-solving capability, thinking, and Analytical Abilities
• Working knowledge of Windows 2008 and SQL Server 2005/2008 and other Microsoft tools
• Basic SQL query writing and understanding
• Knowledge of Stored Procedures, Schema, and Views would be an added advantage
• Excellent communication skills (verbal and written)
• Energetic and Enthusiastic
• Teamwork and partnering abilities