Sr. Process Analyst – Policy Admin Job in Noida at IBM

IBM is hiring for the role of Sr. Process Analyst – Policy Admin!

Responsibilities of the Candidate:

• Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate, etc.) accurately and within specified turnaround time window according to standard work & SOPs
• Handling of policy administration requests, review of requests, processing, and request for additional documents if required
• Work well with Onshore /Offshore and customers encouragingly and professionally via email and on calls
• Meet productivity and quality targets on a daily, weekly, and monthly basis
• Render overtime whenever requested by the Supervisor including rest day
• Use expertise to evaluate the work of others and assist in process calibration
• Facilitate team huddles and teach-back sessions as scheduled
• Complete certification on the identified process and developmental training
• Participate in functional and company-wide activities.
• Adheres to company policy, guidelines, and house rules including attendance, clean desk, dress code, etc.
• Maintain key records like working files, and email for reference and audit purposes
• Handle own work in process and support team efforts to ensure that individual, and team goals are met

Requirements:

• Graduation in any stream except B.Tech and Technical Graduation & Law
• Ability to handle basic day-to-day requirements of Excel
• Life/Annuities product experience in policy admin
• Good English Communication (Both written & verbal)
• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
• Displays energy and enthusiasm in approaching the job
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
• Ready to work on stretched working hours
• Ability to independently work well with internal and external customers
• Basic Computer knowledge along with typing speed of 35 words/minute
• Ability to multi-task and easily learn and adapt to changes in a fast-paced environment
• Preferred LOMA Level 1 and Gage R&R certification