Sr. Planning Analyst Job in Chennai at Barclays

Barclays is hiring for the role of Sr. Planning Analyst!

Responsibilities of the Candidate:

• Lead & performance manage a small team of BA4 Analysts to deliver a robust long-term workload forecast, and operational capacity plan plans built on a collaboratively agreed set of assumptions to determine the demand plan for individual areas of responsibility.
• Delivers the WFM service offering aligned to the governance & control framework including engagement & outputs for each specific business area.
• Manages the ongoing development of ‘bottom-up’ capacity planning models that underpin the operating budget and headcount plan for each specific business area
• Evolve the omni channel forecasting & capacity planning capability that enables Improved customer satisfaction, leverages growth & revenue opportunities and drives optimisation & simplification
• Provide statistical forecasting & modelling subject matter expertise, guidance and commercial insight through regular and ad-hoc analysis and reporting. 
• Support succession & development management of the wider WFM team through structured coaching and mentoring.
• Act as a role model to influence and energise others to develop and continuously improve forecasting & capacity planning processes, tools, and capability.

Requirements:

• A strong analytical, strategic thinker and innovative problem solver
• Proven forecasting analytical experience across an omnichannel business environment in a lead analyst role
• Experience of working in a WFM role involving stakeholder engagement at a senior level (Director of Operations, Head of Finance etc.)
• Highly numerate with a proven track record in data modelling using Excel/programming skills
• Excellent communicator being able to translate data-driven insights into decisions and actions with demonstrable experience of presenting and influencing at VP Level and above
• An expert in forecasting/capacity plan modelling best practice 
• A strong potential for leadership 
• Graduate/Post Graduate/MBA
• Strong communication & presentation skills interacting at all levels
• Ability to train, coach and mentor
• Influencing and decision-making skills
• Demonstrable statistical analytical & modelling skills with the ability to provide insight and present in a way that gives clarity, confidence, and certainty to the audience and is able to Influence
• Ability to be proactive through planning and organisation skills, constantly anticipating future needs but remaining flexible and calm with unforeseen demands
• Skills that will help you in the role:
  • Academic and/or role experience that evidences a high degree of statistical modelling capability.
  • Practical experience of working in multiple WFM disciplines, e.g. planning, scheduling, real time etc 
• Prior experience of people management