Sr. Executive - Relationship & Business Performance Job in Hyderabad at Swiggy

Swiggy is hiring for the role of Sr. Executive - Relationship & Business Performance!

Responsibilities of the Candidate:

• Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience.
• Advise partner stores on mechanisms/processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene, and DE issues and suggest measures to enhance smooth Ops leading to a Better Customer Experience.
• Advise partner stores on speed perception and order fulfillment.
• Recommend best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement in delivering the best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/spike in order volumes due to holidays/peak season and suggest/propose measures to prevent any Cx impact.

Requirements:

• Graduate/3-5 years of retail management experience
• Must have led 15+ people/employees at Retail/Store
• Problem-solving, data-driven decision-making
• Adaptability to dynamic situations
• Experience in retail/FMCG/quick commerce Industry