Sr. Engineer Mining Support Job in Bilaspur at Cummins India

Cummins India is hiring for the position of Sr. Engineer Mining Support!

Responsibilities of the Candidate:

• Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.
• Manage the escalation of complex requests to the appropriate level of support.
• Assists with diagnostic support and escalation process improvement activities.
• Maintain knowledge and technical understanding of current products and new products.
• Promote Cummins Service capability and service programs to increase sales.

Requirements: 

• Basic level field service work experience
• Intermediate level knowledge of and experience with engine products
• Customer service experience
• Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.
• Formulate and direct less complex repair plans.
• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from a relevant technical institution
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.