Sr. Associate - SMB Accounts Job in Bengaluru at Plum Insurance

Plum is hiring for the role of Sr. Associate - SMB Accounts!

Responsibilities of the Candidate:

• You would be the face of Plum to our SME customers
• You would help employees and employers use their health insurance and health benefits in the most seamless way possible
• You would develop a deep level of understanding and knowledge of the entire product, systems and processes
• You would devise & implement engagement plan
• You would execute upsell and x-sell opportunities
• You would execute policy renewals
• You would coordinate with insurance partners for resolution/clarifications if needed
• You would drive 100% customer retention by delivering extraordinary service

Requirements:

• At least 2-4 years of experience in a sales and customer-facing role
• Very strong written and verbal communication
• High customer empathy and problem-solving mindset
• Strong stakeholder management skills
• Ability to work with cross-functional teams to resolve issues
• Comfortable navigating and utilizing a CRM (Salesforce, Hubspot)
• Strong adherence to SLAs and processes