Sr Associate - Query Management Job in Bengaluru at First Source

First Source is hiring for the role of Sr Associate - Query Management!

Responsibilities of the Candidate:

• Revert on Calls / Chat / Email to customer on a variety of issues
• Update and process information accurately into the system(s)
• Resolve customer problems in a timely manner
• Take ownership & deliver on customer commitments
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
• Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
• Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems – look for solutions aligned to customer’s perspective and deliver on all commitments Teamwork – consistently work together, trust each other and engage in constructive conversations for the good of the team

Requirements:

• Preferred educational qualifications:  Minimum SSC (10th) passed, and 10+2 for certain programs, and  Any Graduation
• Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry
• Skills and Competencies:
• Effective communication skills, Interpersonal skills, should be fluent in spoken English
• Knowledge and understanding on query and escalations.
• Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc.