SQL & Unix Systems Analyst Job in Bengaluru at Oracle

Responsibilities of the Candidate:

• Ability to coordinate, organize, and prioritize work activities for self and others is a must.
• Excellent proven customer service skills.
• Ability to clearly document processes and activities, maintain service desk records including incident reports and knowledge base articles.
• Ability to diagnose and resolve basic technical issues.
• Escalate unresolved or complex issues to senior analysts or other IT teams.
• Proficient in English with excellent communication skills.
• Customer-oriented attitude.
• Ensure timely resolution of issues while adhering to service level agreements (SLAs). 
• Ability to multitask and handle diverse responsibilities.
• Able to build relationships with key stakeholders and senior management.
• Escalate unresolved or complex issues to senior analysts or other IT teams.
• Familiarity with IT service desk metrics and processes.

Requirements:

• Cloud Computing
• Customer Service
• Documenting Skills
• Excellent Communication (written/spoken)
• Excellent Organization skills is a must
• Junior DBA skills
• Multi-Tasking Skills