Specialist- Workforce Management Job in Mumbai at TTEC
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Specialist- Workforce Management
TTEC
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Data Analysis
- Data Manipulation
- Time management skills
- Organization Skills
About this Job
TTEC is hiring for the role of Specialist-WFM Real Time!
Responsibilities of the Candidate:
- Pinpoint areas for improvement through monitoring call volumes and analyzing staffing needs to adjust the program for success
- Use your knowledge and understanding of client needs to analyze and prepare staffing reports with new information
- Forecast staffing and recommend headcounts on a day-to-day, short-term basis
- Bring your time management and organizational skills to manage multiple, complex, ongoing tasks.
Requirements:
- 6 months or more data analysis experience
- High school diploma or equivalent
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for reporting
- Computer experience.
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About TTEC
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