Specialist- Product Management & Development Job in Gurgaon at S&P Global

S&P Global is hiring for the role of Specialist, Product Management & Development!

Responsibilities of the Candidate:

• Lead User Acceptance Testing (UAT): Collaborate closely with agile scrum teams from technology, and product management globally to test the enhancements and developments delivered to our client-facing API and feed products and giving feedback, while keeping a very strong focus on our client's perspective, to ensure our clients get what they need
• Analyze and interpret Business Requirements, where necessary, eliciting further information from Business Analysts, Content Subject Matter Experts, and Business Systems Analysts
• Facilitate product change awareness: facilitate and conduct knowledge sessions regularly for internal Client Operations & other teams, to help increase their awareness of upcoming changes to products, as well as attract and channel their feedback into the agile scrum teams developing the products
• Product & business process improvement: interact with the Client Support team globally to identify major client pain areas and improvement opportunities in our existing products & business processes
• Develop technical product knowledge and troubleshooting skills
• Serve as the “voice of the customer” in the product development process, providing critical feedback regarding defect and enhancement prioritization and product lifecycle decision-making.
• Resolve product or service problems by clarifying the customer's feedback Coordinate internal projects and determine the best utilization of resources to increase client satisfaction.
• Maintain excellent client relationships and engage with key personnel across all levels of client organizations to encourage on-time completions and repeat business.
• Be a Product Specialist for the DMS and provide in-depth technical assistance on Product Support Cases.
• Handle a variety of product/technical support situations while communicating with different stakeholders
• Refer to internal database or external resources to provide accurate solutions
• Ensure all issues are properly logged

 Requirements:

• Ability to quickly absorb the understanding of new or existing product areas, and assess the product changes from the client’s perspective
• Excellent verbal and written communication skills
• Ability to quickly adapt and be flexible to changing requirements and processes, and stretch working hours when required
• Excellent problem-solving ability and ability to think out of the box
• Broad exposure to supporting clients on any of our client-facing products is an added advantage.
• Good analytical/logical skills, and basic level of understanding on OOPS concepts and programming
• Understanding of different support levels in an organization
• Ability to collect, analyze and summarize research
• Flexible to work in Different Shifts to be able to cater to Production Client Issues