Specialist-Network Data Job in Chennai at HCLTech

HCLTech is hiring for the role of Specialist-Network Data!

Responsibilities of the Candidate:

• Provide Technical Support For Lan/Wan Networking Issues By Troubleshooting And Resolving Incidents To Meet Agreed Service Level Agreements, Ensuring Minimal Disruption To Operations.
• Conduct Root Cause Analysis On Escalated Issues, Employing Diagnostic Tools And Methodologies To Identify Underlying Problems And Implement Effective Solutions.
• Enhance Operational Efficiency By Updating And Managing The Knowledge Base, Documenting Resolutions, And Sharing Best Practices To Foster A Culture Of Continuous Improvement.
• Train And Mentor New Team Members And Analysts, Facilitating Knowledge Transfer And Ensuring Adherence To Quality Standards And Company Policies.
• Ensure Positive Customer Experience By Optimizing First Call Resolution Rates And Minimizing Case Reopens, Ultimately Aiming For High Customer Satisfaction (Csat) Scores.

Requirements:

• Proficient in LAN/WAN technologies and protocols.
• Strong troubleshooting skills in network connectivity issues and performance optimization.
• Familiarity with network monitoring tools and diagnostic software.
• Ability to analyze complex issues and implement effective solutions independently.
• Excellent communication skills for effective customer interaction and team collaboration.
• Excellent hands-on experience on the following technologies:
• Routing protocols EIGRP, OSPF, BGP
• LAN Switching VLAN, VTP, STP, EtherChannel, CoS
• WAN MPLS, MPLS/VPN, MP-BGP
• TCP/IP protocol suite, Quality of Service
• Application protocols - HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
• Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS, firewalls
• Data Center Architecture Network, Server, Storage