Specialist- Motor Claims Job in Delhi at Acko General Insurance

Acko is hiring for the position of Specialist- Motor Claims!

Responsibilities of the Candidate:

• Be on customer contact, garage contact, claim survey pick up and survey arrangement (within in-house limit), assessment and processing of auto claims), queries on claim flow, admissibility. Liability and status of claims
• Take decisions on the process and settlement of auto claims over the call based on photographs shared by the customer using technological passement tools available in the claims function
• Transfer and reassign major and complex claims to regions based on defined allocation parameters in consultation with team leaders and seniors.
• Liaise, and Coordinate with CAT-1 Team, regional claims team, garages & surveyors for follow-up to ensure claims are processed in the shortest possible time and dispense the role as the set KPIs.
• Ensure auto claims-related queries of customers are directly managed within the claims team and resolved successfully in the shortest possible time.
• Ensure customers are given quick and fast claims service with as much as possible paperless, hassle-free claims journey with minimum documentation, strive to ensure customer experience is at the helm of your responsibility.
• Adopt and work in a digital and digitized work atmosphere using modern and advanced technological enablers.

Requirements:

• Diploma/BE in Automobile / Mechanical Engineering from a recognized University/Institution. Proficiency in MS office and Internet applications
• Good command on written and spoken English & Hindi/Other spoken languages in India.
• Multilingual ability is an added advantage
• Experience in the insurance sector (claims department) or motor workshop for at least two to three years of overall service
• Customer handling, queries resolution, motor insurance claims handling for at least two to three years
• Technical ability in automobiles Anatomy is a must and the overall experience of 2-3 years is preferred