Specialist - Motor Claims Job in Mumbai at Acko General Insurance

Acko is hiring for the role of Specialist-Motor Claims!

Responsibilities of the Candidate:

• Manage & make decisions on the process and settlement of auto claims over the call based on photographs shared by the customer using technological passement tools available in the claims function. Technical explanation of claim decision, type of settlement, and assessments to the customer during the conversation.
• Transfer and reassign major and complex claims to regions based on defined allocation parameters in consultation with team leaders and seniors.
• Liaise, and Coordinate with the CAT-1 Team, regional claims team, garages & surveyors for follow-up to ensure claims are processed in the shortest possible time, and dispense the role as the set KPIs.
• Ensure auto claims-related queries of customers are directly managed within the claims team and resolved successfully in the shortest possible time.
• Ensure customers are given quick and fast claims service with as much as possible paperless, hassle-free claims journey with minimum documentation, strive to ensure customer experience is at the helm of your responsibility.
• Adopt and work in a digital and digitized work atmosphere using modern and advanced technological enablers.

Requirements:

• Should have good negotiation skills with respect to Repair V/s Replacement and labor charges for repair to attain loss minimization
• Ability to bridge the time gap in receiving and sending communication between the team members at various levels both in the CAT1 team and regional team
• Must work efficiently on set goals and work to avoid any escalations and maintain relevancy and quality while providing service to the customers