Specialist, Global Analytic Insights Job in Gurgaon at Webhelp

Webhelp is hiring for the role of Specialist, Global Analytics Insights!

Responsibilities of the Candidate:

• Performs analyses of metrics to identify trends as well as areas of immediate concern and escalates to management attention, as necessary.
• Applies learnings from reports/analytics to the operations organization to foster an environment of continuous improvement and accountability.
• Summarize and present data findings, recommendations, and methodology to senior leadership, department leadership, and enterprise stakeholders.
• Develops strong relationships with key operational leadership by spending time understanding their goals and business objectives and leveraging data to improve their results.
• Works to develop ways to capture data more efficiently over time to ensure sustainable processes.
• Responsible for handling first-level escalation.
• Proactively resolves data issues across systems to ensure reporting is accurate and timely.
• Possible Client interactions based on presenting outputs of analysis.
• Demonstrate experience in applying improvement techniques and producing results for a function and/or business unit.
• Works with multiple teams of business practitioners to synthesize findings, develop improvement recommendations, and lead the execution of initiatives.
• Drive data-driven decision-making culture within the specific LOB  or function.
• Strong analytical and business skills are required, including a thorough understanding of how to interpret business needs and translate them into intelligence and data analytics.
• Excellent verbal and written communication skills and the ability to interact professionally with adverse groups, executives, managers, and subject matter experts.
• Provide analytics solutions, business intelligence, data structures, building dashboards, and database management.
• Worked on complex modeling using unstructured data to drive business insights, and actionable data for improving the business KPIs/Metrics.
• Develops and maintains weekly and monthly reports with key performance metrics for operational functions, including identifying appropriate metrics per function, determining the source of data, establishing benchmarks/targets, and creating a repeatable reporting process.
• Create dashboards and build reports on the Looker BI visualization tool as per requirement.  

Requirements:

• Good communication skills with a high level of English
• Good knowledge of MS Excel, PowerPoint as well as other data visualization tools
• Willing to work in a 24*7 environment and 5 days working
• Candidates with a background in Reporting or Workforce Management will be preferred.
• Ability to handle pressure situations
• Candidates with Scheduling, Cap Planning & Forecasting skills will be preferred.
• Advanced user of MS Excel (Macros, Pivot tables, Vlookups, PowerPivot)
• Experience writing macros
• Experience working with leading BI visualization tools (Power BI, Tableau, QlikView, Looker)
• Experience using SQL is a plus