Specialist - Finance (Collections) Job in Chennai at DHL

DHL is hiring for the role of Specialist - Finance (Collections)!

Responsibilities of the Candidate:

• Initiate contact with customers to address overdue accounts using phone calls, emails, letters, and other communication methods.
• Send payment reminders and follow-up messages to encourage timely payments.
• Negotiate payment plans that are mutually beneficial to both the customer and the company.
• Respond to customer inquiries regarding outstanding debts and resolve billing disputes or discrepancies.
• Reconcile accounts to ensure payments received match the outstanding amounts and update account information accurately.
• Maintain detailed records of all customer communications, including payment promises and agreements.
• Provide high-quality customer service, assist with payment-related inquiries, and maintain professionalism in all interactions.
• Conduct credit limit reviews to prevent overtrading and inform customers when they are nearing their credit limits.
• Escalate unresolved accounts to supervisors, collection managers, or key account managers as needed and recommend credit holds for delinquent accounts.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner promptly.
• Coordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.
• Contribute as a subject matter expert in problem-solving and process improvement.
• Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control.

Requirements:

• Holds a Bachelor's or Postgraduate degree in fields such as Commerce, Computer Science, or Business Administration with a focus on finance (B.Com/M.Com/B.C.S./B.B.A./B.B.M. (Fin)/M.B.A. (Fin)/M.F.M.), or an intermediate certification in Chartered Accountancy (C.A. Inter) or Cost and Works Accountancy (C.W.A. Inter).
• Achieved a minimum of 50% aggregate scores in academic pursuits, underlining a robust foundational knowledge in relevant disciplines.
• 2 – 5 years of relevant work experience, with a preference for candidates with a background Order to Cash process.
• Proficient understanding of accounting and financial principles, specifically for Order to Cash.
• Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records.
• Familiarity with the logistics industry and shared services operations is highly preferred, enhancing the ability to navigate industry-specific financial practices.
• Work experience in logistics or shared services operations is preferred.