Specialist Customer Care Job in Noida at Barclays

Barclays is hiring for the role of Specialist Customer Care!

Responsibilities of the Candidate:

• Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score).
• Process transactions in accordance with approved processes and procedures, international regulations, and within pre-agreed service levels and with speed/accuracy.
• Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client/process and ensure adherence to time schedules.
• Manage daily workload, to ensure telephone inquiries/queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensure that all unresolved cases/queries are allocated to the respective areas.
• Identify potential loss situations and promptly escalate to the relevant areas to minimize the risk to the business and the customer.
• Adhere to organizational-wide information security policies and procedures. Assist Team Manager / Process Expert in the administration of the section, including organizing workflow, queue management, and query resolution.
• Adhere to quality control discipline, procedures, and checks at all times.
• Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage/fraud.
• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures, and proactively seeking solutions.

Requirements:

• Undergraduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher).
• Experience working in a customer-facing service environment
• Effective communication skills
• Good typing skills
• Achieving high standards and delivering results with accuracy and attention to detail
• Flexibility in hours of work and ability to work in changing shift patterns.