Specialist: Client Delivery Job in Gurgaon at Standard Chartered

Standard Chartered is hiring for the role of Specialist: Client Delivery!

Responsibilities of the Candidate:

Manage the assigned portfolio for NTB Onboarding and CDD/GIC /SRAF reviews

• Onboarding within TAT
• Manage the end-to-end onboarding process till S2B implementation
• Timely initiation and completion of all horizon cases including trigger reviews
• Understand the risk framework and keep abreast of all relevant policies, processes, DOIs

Manage the assigned portfolio for completing credit documentation

• Adherence to laid down policies, processes and risk framework
• Manage the end to end process from BFL to SCC issuance till custody of original documents
• Update required datapoints, as prescribed

Deliver on all actionable pertaining to other activities including in-country (as applicable) such as Off-boarding, static data maintenance, updation of stock statement/insurance, valuations, GST/Aadhar/LEI updations, Statutory orders, AC/BC issuance etc.

• Update on applicable policies and processes
• Constant engagement with RM/ARM/Clients/CET/CDD risk manager etc.
• Timely responses to regulatory authorities
• Escalate issues well in time

Improve efficiency, productivity and service quality

• Ensure minimum reworks for CDD reviews and other activities
• Score as per defined norms in the monthly scorecard and productivity score in tableau/databox
• Work to improve client experience through superior service and timely completion of various jobs assigned
• Change projects, remediations/smoothening
• Effective 'working together' with stakeholders

Governance-

Governance and risk management

• Adherence to all defined risk parameters
• Closure of CORC / BORC escalation cases
• Deliver strong governance and execution for regulatory processes, including FATCA, CRS, FM account opening etc.
• Work on all COBAM-related (data/regulatory/CDD etc.) remediations as agreed with group and country governance forums.
• represent IMO and complete actionables from governance/other forums such as BORF, CFCRC, SRM, CEF etc.

Regulatory & Business Conduct-

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Requirements:

• Embed Here for good and Group’s brand and values in India; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
• Education: Graduate with 2-3 years of experience or Postgraduate - Fresher
• Basic knowledge on Banking Operations