Solution Monitoring Analyst Job in Hyderabad at Infor

Infor is hiring for the role of Solution Monitoring Analyst!

Responsibilities of the candidate:

• Design, implement, and optimize monitoring solutions to ensure proactive incident detection and prevention
• Analyze incidents and identify recurring issues and group into actionable problems, interpret metrics from monitoring tools and reporting systems to identify trends, performance bottlenecks and areas for improvement.
• Perform root cause analysis to recommend and implement optimization strategies.
• Maintain a problem backlog, prioritizing issues based on business impact.
• Design and develop tools to monitor critical business processes and automate resolution workflows to improve efficiency and response times.
• Collaborate with Support, Operations, and Development teams to automate and enhance service delivery processes.
• Utilize APM (Application Performance Monitoring) and infrastructure monitoring tools to provide deep insights into system performance.
• Create and maintain sustainable systems and services through process automation and data-driven decision-making.
• Develop dashboards and reports to track incident trends and problem resolution effectiveness.
• Actively participate in the Continuous Improvement process, contributing recommendations and implementing enhancements to drive better outcomes.

Requirements:

• Excellent English skills (oral and written)
• Bachelor's Degree in Computer Science or a related field
• Performance and troubleshooting skills
• Ability to verbally present complex concepts and technical information to a non-technical audience in a clear and concise manner
• Customer/key user support and incident solving experience, preferably in the IT sector
• Strong analytical skills
• in-depth knowledge in one or more of the following industries: Logistics, Enterprise Resource Planning, Procurement, Manufacturing, Supply Chain Management and Warehouse Management