Solution Expert Job in Hyderabad at Diebold Nixdorf India Pvt. Ltd.
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Solution Expert
Diebold Nixdorf India Pvt. Ltd.
Full Time Job
Not Disclosed
2-4 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Technical Support
- Service support
- analysis
- written english
- Spoken English
- Task Management
- Product Service
About this Job
Diebold Nixdorf is hiring for the role of Solution Expert!
Responsibilities of the Candidate:
- Provides technical Support for an assigned technician group, customers or small set of products/services.
- Identifies and troubleshoots complex technical problems ( For Example, related to mechanical, mechatronic, electronic, SW configuration, and integrational issues) - also in co-operation with other DN Support functions ( For Example, M&S, SW PS).
- Works on assigned cases and task queues by following the proper case management protocols, prioritizing urgent requests, and updating and escalating cases in alignment with a supervisor.
- Analyzes technical issues and configuration topics, calling in and evaluating defective materials, trace and log files and determining reproduction steps and performing root cause analyses.
- Provides technical training, support and manages product-related technical escalations.
- Supports the integration of product- and solution-specific information ( For Example, service bulletins, FCO, Train-the-Trainer input) into standard service practices.
- Supports localization of services-relevant content.
- Regularly supports improvement projects.
- Diploma or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Support.
- Good business English skills (Written and spoken).
Eligible Degrees
+91 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Diebold Nixdorf India Pvt. Ltd.
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