Software Support Engineer Job in Bengaluru at Esko

Responsibilities of the Candidate:

• Be the face and voice of the customer within Esko.
• Keep the customer informed and updated as you get things fixed.
• Learn and plug into the latest trends and master the newest technologies, because our industry doesn’t stand still.
• Be part of a customer-centric team of experts, looking after subject-matter experts for enterprise customers.
• React to issues and proactively anticipate customer challenges.
• Build a trusted partnership with the customer.
• Help the customer continuously get the best value they can from the software.

Requirements:

• Good communicator with the ability to defuse tense customer situations.
• Empathy for other people (colleagues and suppliers as well as customers!).
• Proactive to the problem at hand, as well as challenging how we eliminate problems in the future!
• Excellent listening skills and ability to understand and interpret customer needs and manage customer expectations.
• Has knowledge of how web applications work, either by experience or by qualification.
• Experience in problem-solving and am a quick learner.
• Analytical mindset, with a calm, methodical approach to problem-solving.
• Direct experience in handling complex technical issues with customers and/or suppliers.
• Either: 1-2 years in IT support or software application/installation support.