Software Engineer - Salesforce Job in Gurgaon at Moody's

Moody's is hiring for the role of Software Engineer - Salesforce!

Responsibilities of the Candidates:

• Provide a superior customer experience in all interactions with stakeholders
• Manage ticket inflow and work assignments for the team, providing daily reporting around the same
• Coordinate with L1 business lead for prioritization of tasks
• Lead the team in performing analysis in the identification and resolution of integrated data
• Work with other teams in the resolution of issues that span multiple applications and/or platforms
• Lead the service delivery of Release Management and Operational Support activities
• Analyze highly complex application build, release and deployment requirements and write technical specifications to design or redesign build, release and deploy automation
• Assist in the rollout and deployment of new product features, and deployment of applications via automation with configuration management tools
• Coach and support software engineer/s to enhance their ability to troubleshoot user queries around applications
• Act as the first point of escalation and provide up-to-date status to all stakeholders including senior management on incidents and requests across Salesforce Applications
• Participate in project delivery and maintenance activities, lead project transition and participate in UAT to enhance individual knowledge and build on the knowledge required to support the application
• Manage major incidents in the application support area, work for a speedy resolution and follow up with resulting problem actions
• Weekend Duty manager role as part of a global rotation, act as point of escalation for major incidents
• Meet individual and team goals and service levels
• Document and maintain procedures
• Lead team meetings and discussions

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field
• 3+ years of experience in Software Development, Dev-Ops and support role within the financial sector
• Salesforce Administration, Platform App Builder and Platform Developer 1 Certification
• Apttus CPQ and financial force certification preferred
• Complete understanding of the standard policy, ownership and implementation of the Event, Incident
• Request, Problem, Release and Knowledge Management disciplines for various Salesforce applications and third-party tools
• Sound knowledge on different software workload automation and monitoring tools like (BMC Remedy, Control M, Tivoli Workload Scheduler, Nagios and Splunk)
• Experience with data quality tools and methods (such as data profiling, validation, cleansing, etc., via SQL/SOQL)
• Expertise in DevOps tools stack (Bitbuket, Github, AutoRabit, SVN, Aldon, TFS, Jira, Jenkins, Urban Code, Nolio and Puppet)
• Working in ITIL, Six Sigma, or CMM/CMMI aligned functions
• Operations Management experience in a high availability environment supporting various salesforce applications & ERP/data integration tools (such as SAP, MuleSoft, Informatica ETL and IBM Sales Performance Management etc.)
• Strong problem-solving skills and attention to detail
• Ability to work in a fast-paced environment and meet deadlines
• Highly organized and detail oriented with strong analytical skills and comfortable with Agile deliverability methodology
• Ability to remain flexible and manage competing priorities under demanding deadlines
• Strong interpersonal and teamwork skills, as well as excellent oral and written communication skills
• Ability to summarize and report on complex data in a concise manner and ability to identify trends and ensure consistency
• Strong technical skills required to create and maintain analysis and reporting (e.g., Excel, PowerPoint, etc.)
• Strong sense of ownership of the work product