Software Engineer - Product Ops Job in Bengaluru at Baxter

Baxter is hiring for the role of Software Engineer - Product Ops!

Responsibilities of the Candidate:

• Provide Level 2, and Level 3 support for Java-based Medical application
• Troubleshoot and identify root causes
• Working with cross-functional team members to identify, document, investigate, and resolve user issues/concerns
• Collaboration with stakeholders including R&D, DevOps, third parties, Scrum & Delivery teams, and Investigation teams
• Well-versed in ITIL process and maintaining Lifecycle while resolving tickets
• Form partnerships with the team and balance uneven workloads across the team to meet SLA, deployments, and project milestones
• Drive productivity with a focus on automation and continuous improvement
• Collaborate across global teams and partner with R&D to meet business goals
• Document processes and monitor application performance metrics
• Establish root causes for application errors and help address the issues
• Perform memory utilization analysis, thread analysis, and transaction analysis

Requirements:

• 2 - 3+ Overall experience
• Bachelor’s Degree required
• Must demonstrate the ability to prioritize and organize work
• Must be a self-motivator and team player
• Passionate about continuous learning and keeping up with the latest technologies
• Experience in Application Support organization
• Experience in Java-based application support
• Well-versed in SQL queries
• Experience in cloud environments and containerization will add value