Software Engineer II Job in Hyderabad at DigitalOcean (DO), US

DigitalOcean is hiring for Software EngineerII!

Responsibilities of the Candidate:

• Provide the best support and solutions to our Customers through tickets, chat, emails, Premium Slack etc
• A desire to help people and a strong sense of empathy for their needs.
• Be a good team player who works well in a 24/7 collaborative environment.
• Perform complex web migrations and support junior coworkers with their migration processes.
• Help customers with application troubleshooting etc, and provide support to juniors with their deployments.
• Convert complex chat queries of customers to tickets when needed.
• Help junior team members with reaction to Alerts where needed on different monitoring frameworks.
• Monitor and react to different abuse reports (Slack and emails, etc.) in close coordination with different teams.
• Assist “Team Leads” to develop and improve internal development tools and dashboards..
• Be able to cater complex queries on chats/tickets and provide support to juniors with the rest of chats/tickets.
• Be able to provide basic technical training to Juniors.
• Be able to cater to complex Cloudways infrastructure issues and escalate them in a timely manner to Team leads if necessary.
• Go through the chats & tickets on a weekly basis and check for the repeated issues which can be suggested as incremental improvements to devops and present them to Team Leads.
• Be able to automate any procedure with the current operations that can save team time.

Requirements:

• Must have sound concepts and knowledge of programming (PHP knowledge, and preferably intermediate knowledge of some other languages like Javascript, HTML, CSS, Bash and Python knowledge would be a plus.)
• Advanced knowledge of Linux operating environments (Debian, Ubuntu, Centos) and different web technologies (apache, nginx, varnish, memcache, mysql, apc, php-fpm, etc).
• Advanced skill level in Kubernetes (Pods, Nodes, Containers, Helm Charts)
• Advanced skill level in system performance troubleshooting.
• Knowledge of different services ((GIT, SMTP, DNS, postfix, crowns, SSL)
• Analysis of logs (sys, stack).
• Ability to cope up with new/unknown technical issues. Initiative in tackling new problems with an imaginative approach
• Strong knowledge of web applications migration process (unknown issues, CMS migration, troubleshooting, perfection, Cpanel & other hostings knowledge, advanced cli commands to pull data) with context of Kubernetes
• Working experience in PHP-based Open Source web applications (Preferably: WordPress, Drupal, Magento etc).
• Good experience with MySQL.
• Possess excellent analytical and decision-making skills.
• Should be an independent player who would be able to work independently on shifts.
• Strong verbal and written communication skills are necessary due to the dynamic nature of collaborations with customers.
• Strong understanding of system and troubleshooting techniques.
• Should be process-oriented and Proactive.