Software Engineer Job in Pune at Barclays

Barclays is hiring for the role of Software Engineer!

Responsibilities of the Candidate:

• Support the provision of customer service through various communication channels including chat, email and phone.
• Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .

Requirements:

• Experienced and proficient full stack development: web and mobile front-end technologies e.g React, Java, APIs & microservices, PostgreSQL, data structures, workflow
• Site Reliability Engineering (automation, observability, incident management, resilience, disaster recovery, high availability, documentation)
• IAM engineering (authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, OAuth2.0, OpenID Connect, SAML, policy management)
• Ping Identity/ForgeRock (product platform experience, system integration, security features, extensions)
• Hands-on experience of CI/CD approaches and technologies
• DevSecOps (secure coding best practices, defensive programming, security testing, data security, network security, cloud security, security compliance and regulations)
• Infrastructure as Code (Ansible, Terraform) and Containerisation (Docker, Kubernetes)