Software Engineer Internship in Bengaluru at Hewlett Packard Enterprise

Hewlett Packard is hiring for the role of Software Engineer! 

Responsibilities of the Candidate:

• Configure/Customization of the ServiceNow system including workflows
• Monitor health, usage and overall compliance of the platform
• Manage and resolve incidents, requests & changes on ServiceNow applications
• Provide functional training & support to ServiceNow end users
• Handle end users' calls/emails and understand operational requirements
• Should have basic knowledge of below Client Side and Server Side Scripting,UI Policy, Client Script Business Rule, UI Action
• Able to work on ServiceNow reports & dashboards
• Able to evaluate the current environment, gather needs, and propose resolution at the earliest

Requirements:

• An academic degree or equivalent qualifications
• ITIL Foundation Certification (Added Advantage)
• Preferred CSA certificate
• Display a keen interest in the latest technologies and share that knowledge with peers and managers.
• Fluent in the English language, spoken and written
• Excellent communication and facilitation skills
• Ability to build trusted relationships across IT
• Analytical approach
• Experience in Enterprise data centre products and environment.
• Additional Technical skills are an added advantage.
• Willing to work in a team environment working 24X7
• Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
• Great organization skills to prioritize, follow up, deliver, and communicate the status of assigned actions.
• Exceptional Customer service skills, mindset & attitude.
• Be professional in all modes of interaction with our internal & external customers.
• Be capable of making well-founded decisions in high-pressure situations
• Actively listen and confirm problem details showing empathy for urgent situations
• Utilize effective negotiation skills which will lead to satisfactory issue resolutions.
• Must have a solid understanding of the ServiceNow Platform
• Must have good knowledge of ServiceNow ITSM modules i.e. Event Management, Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog, and Request Management from a support perspective
• Well-versed with ServiceNow access management [group/User maintenance etc.]
• Good Understanding of CMDB/Asset Management/Service Mapping
• Should have the knowledge and understanding of SLA/OLA configuration
• Should know how to configure Catalog Items, Workflows and Notifications
• Fair knowledge of E-bonding, MID server, tool integration etc.