Software Developer 2 Job in Bengaluru at Oracle

Oracle is hiring for the role of Software Developer 2!

Responsibilities of the Candidate:

• As member of Pipeline Production Operations, you will address customer issues and tickets within defined SLA’s
• Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experiences
• You will approach each case with a goal of ensuring Oracle Analytics products are performing at an efficient level by addressing any underlying or additional problems uncovered during each
• Customer engagement.
• Co-ordinate and connect with different team members to formulate the solutions to customer issues
• You will ensure full understanding of the issue, including impact to customer.
• You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.
• Bring together logs, configuration details and attempt to reproduce the reported issues.
• Develop and improve Knowledge base for the issues and their solutions.
• Participate in knowledge sharing via involvement in technical discussions and
• Knowledge Base documentation.
• Prioritize workload based on severity and demonstrate a sense of urgency when handling cases.
• Find opportunities for process improvements and automation through building right utilities/tools
• Willing to be working in Shifts and weekends based on support rota.

Requirements:

• BS or equivalent experience or higher degree in Computer Science
• Engineering or equivalent from top university validated experience, supporting business customers on any Cloud/On-premise BI Application
• Experience in SQL/PL-SQL and excellent de-bugging skills
• Experience in Diagnosing network latency and intermittent issues, Reading and analyzing log files
• Good Functional Knowledge in ERP, Finance, HCM or EBS domain
• Working experience with any ERP/in-demand application such as Oracle EBS, Fusion is helpful
• Good programming skills in Python/Java
• Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is helpful
• Experience in performance tuning SQL and understanding ETL pipelines
• Build, Configure, Manage and Coordinate all Build and Release engineering activities
• Strong logical/critical thinking and problem resolution skill
• Excellent interpersonal skills
• Analytics
• Cloud Services
• Data Warehouse
• DevOps
• Java (Programming Language)
• Python (Programming Language)
• SQL (Structured Query Language)