Social Media Escalations Associate - Customer Operations Job in Bangalore at Headout

Headout is hiring for the role of Social Media Escalations Associate - Customer Operations

Responsibilities of the Candidate:

• Be at the forefront of managing and resolving social media complaints from leading platforms and escalations, as well as analyzing negative customer reviews from various channels. 
• Address customer concerns with professionalism, identifying patterns in feedback, and collaborating with internal teams to problem-solve issues that are leading to poor customer experience for our customers.

Requirements: 

• Exceptional Communication Skills. You should possess excellent verbal and written communication abilities, allowing you to convey issues and solutions clearly and empathetically, ensuring customer concerns are addressed effectively.
• Analytical Acumen. Strong analytical skills that will enable you to identify trends and insights from customer feedback, driving actionable improvements and proactive solutions.
• Proven Experience. Bring at least 2-4 years of experience in customer service, social media management, or a related role, demonstrating your ability to handle complex customer interactions autonomously.
• Technical Proficiency. You should be well-versed in using social media platforms, CRM systems, and data analysis tools, giving you the confidence to manage and analyze customer interactions independently.