Social Media Advisor Job in Bangalore at PhonePe

PhonePe is hiring for the role of Social Media Advisor!

Responsibilities of the Candidate:

• Act with integrity & think customer-first in every interaction 
• Handle PhonePe account and transaction related queries 
• Ability to flex between phone & data channels 
• Follow specified process guidelines to bring about resolution 
• Build customer trust through their interaction 
• Ability to meet hourly & daily productivity goals 
• Leverage internal processes and resources to drive resolution 
• Escalate appropriately taking support from relevant teams to resolve customer issues 
• Recommend process improvements 
• Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Requirements:

• Have excellent written and verbal communications 
• Have good learnability 
• Be an active listener and deal well with objection 
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback 
• Ability to multitask, prioritize, and manage time effectively 
• Should be able to speak in English and Hindi 
• Graduation (10+2+3) is Mandatory  
• Multilingual skills (spoken + written) in South Indian languages are preferred