Social Listening Manager Job in Mumbai at Schbang Digital Solutions Private Limited

Schbang Digital Solutions Private Limited is hiring for the role of Social Listening Manager!

Responsibilities of the Candidate:

• Perform detailed analysis of social listening data, identify trends, sentiment, and emerging topics
• Conduct thorough reporting on social listening
• Utilize Social Listening tools such as Konnect Insights, Locobuzz, Meltwater, Salesforce Social Studio, etc., to gather and analyze data relevant to client brands
• Collaborate with cross-functional teams to understand client objectives and translate them into effective social listening strategies 
• Conduct campaign analysis to measure the impact of digital activities and provide actionable insights
• Monitor and report on competitor activities and industry trends 
• Generate comprehensive reports with observations, recommendations, and key performance indicators (KPIs)
• Maintain a proactive approach to identify potential issues and risks in digital activities, providing timely recommendations for improvement 
• Stay updated on industry best practices, tools, and technologies related to social listening
• Demonstrate a basic understanding of CRM systems

Requirements:

• Bachelor's degree in Marketing, Communication, Business, Analytics or a related field
• Proven experience in Social Listening with a focus on detailed data analysis
• Familiarity with Social Listening tools such as Konnect Insights /Locobuzz /Meltwater/ Salesforce Social Studio, etc. 
• Basic understanding of CRM systems
• Past experience working with CRM is a plus
• Strong analytical skills and the ability to translate data into actionable insights
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment 
• Detail-oriented with a keen eye for accuracy and quality
• Proactive problem-solving skills and a results-driven minds
• Previous exposure with the WhatsApp Business Enterprise platform is preferred 
• Previous experience in a marketing agency is preferred