Site Coordinator / Supervisor Job in Bangalore at Diebold Nixdorf

• Site Implementation & Vendor Management
  • Responsible for necessary coordination & site visits required during feasibility, execution, handing over, quality certifications or for others necessary activities.
  • Coordinating and monitoring the performance of vendors such as site contractors/UPS/Signage vendors in maintaining the timeframe & quality of the materials & services delivered.
  • Understands and performs the various Customers/vendors Scope of Services under TIS and elevates or escalates issues when appropriate, and/or according to established procedures.
• Customer Relations/Customer Satisfaction
  • Build working relationships with customers and develop informal communication channels with customer accounts at the local level (ie Branch, Store or office).
  • Responsible for ownership of all customer issues/needs that are voiced or observed and act appropriately.
  • Communicates to all levels - Customers/Team Members/Territory Manager/Regional Manager, throughout the entire service activity.
  • Represents DN in a manner that reflects positively on the image and reputation of the company
• Customer Services
  • Assists or delivers the following customer services:
  • Coordination, monitoring and updating required from site visit to site completion under TIS scope of works.
  • Respond and initiate immediate actions for calls received for any site related issues.
• Asset Management
  • Responsible for all DN assets that will be used in the delivery of customer services (i.e. drawing & manuals, tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
• Reporting
  • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
  • Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
  • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

Requirements:

• Ability to work nights, weekends, overtime, flex shifts and as per the site requirements.
• Education: 
  • College degree or certificate in Civil /Architecture /Interior Designing or construction technology is preferred.
• To service accounts within a given area and may require visit on a site location depending upon the situation and availability of the projects.
• Conducts work at customer site(s), local DN offices, or in a virtual environment